Really bad experience with this company, the scheduling and accessibility to access these services were good. We picked in home euthanasia, abit pricey but worth it for the comfort of our dog and many people feel this way. Once we picked our location for Alexandria (Northern Virginia ) area, we were then assigned to one specific doctor which was Dr. Derecka Alexander. She was scheduled to arrive at 2pm and she arrived 35 minutes late due to traffic. This area is known for traffic so her promptness would have been important on such an awful day, given that our dog was going to being euthanized. Being prompt on this kind of day would have helped a lot. She then proceeded to to start the procedure after she gave us time, she administered the first injection which helps the dog relax. During this time. She went straight in her back and spinal area and in her notes she knew our pup was having seizures, after injecting her in the awful spot ( not the veins) my dog starting breathing hard and panicking and basically collapsed from exhaustion, during this period she then proceeded to to inject her again with an anti seizure injection and by this time my dog was already gone before she could even start the actual injection for the euthanasia. She proceed to inject the final injection through her veins I don’t recall her shaving the hair. She blew both her veins in both legs in the back, and then went towards the stomach to finalize everything. This was the most traumatic experience that I have ever witnessed. We were so shocked that we questioned her. Afterwards after the procedure, she didn’t even say sorry for our loss or anything. She then proceeded to tell us the wrong location of where our dog was going. I had to call a cremation service that she used, and they are the ones who told me where my dog was located. It was awful. We reached out to Kevin from Koda pet and he responded with a typical corporate email replying saying he is so sorry for our loss and we are currently thinking about you during this situation. We are heartbroken by the passing of our dog and it was a horrible experience.
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